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Annie Brown's Portfolio

  • LinkedIn

Click here to view my LinkedIn profile:

Hello, I'm Annie Brown

I'm a Senior Program and People leader with 14+ years experience at Amazon. 

During my career, I have: 

  • Built and launched multiple programs and functions from scratch to solve fragmented or ambiguous CX problems

  • Led teams and scaled operational mechanisms, embedding clarity, alignment, and long-term sustainability

  • Created cross-functional solutions that drove over $148M in customer-experience improvements and prevented $20M+ in contact costs and $15M+ in concession costs.

  • Partnered with UX, Product, Content, Engineering, and Operations leaders to align vision, remove friction, and accelerate impact

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These experiences shaped how I think about program leadership, customer experience architecture, and designing systems that empower teams to move faster with confidence.

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